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Important information about the coronavirus (COVID-19)

Updated 24th September 2020

To minimise the risk of infection, we kindly ask that you do not come in to the surgery, other than for the reasons listed below:

  • For a face to face appointment (please see the 'Appointments' page for more information)
  • You are collecting a paper prescription or something else which can't be sent to you

For anything else, please phone the surgery on 01275 841630.

If you do come into the building, please wear a face covering across your mouth and nose to protect yourself and others in the building.

To help us to manage the increased pressure on healthcare services and to protect our patients and staff from potential infection the current arrangements to book an appointment are as follows:

  • GPs and Advanced Nurse Practitioners: We will book a telephone appointment with the clinicianIf they feel that they need to see you face to face then they will arrange a time for you to come into the surgery. Pre-bookable face to face appointments will not be available while this situation continues. Some telephone appointments will be available to book online from Monday 24th August 2020.
  • Nursing Team: Nursing team appointments are made available one week at a time (released on Monday mornings).

If you have a cough, temperature or loss of taste and/or smell

Please do not come into the surgery - if you have an appointment booked please cancel it.

For further infomation about possible symptoms of COVID-19 please go to www.gov.uk or www.nhs.uk

Flu vaccinations 2020/2021 (last updated 18th September 2020)

We are continually working on the Practice plan for the upcoming flu season. Please be assured that we will be contacting everyone who is eligible to receive flu vaccination this year. We will send invitations out in stages (by email or letter), to ensure that our vaccine deliveries match the number of appointments available.

Vaccine Availability:

  • Patients aged 65 and over - we have started to receive deliveries of the vaccine for patients aged 65 and over (including 64 year olds who turn 65 before 1st April 2021). Clinics are now available and emails and letters have been sent to all patients in this age category. If you are in this age category, you can book your appointment now - please see "Booking flu appointments" below.
  • Children aged 2 to 17 - Supplies of the nasal vaccine for children have started to arrive and invitations have been sent to all children who are eligible for vaccination at the surgery. Please note that vaccines will be given at school (not the surgery) for all primary school children and all year 7 children.
  • Patients aged 18 to 64 - Appointments have now been released online - clinics start in late October 2020 and invitations are currently being sent out via letter and email. If you are in this age category, please do not book into a clinic unless you have received an invitation. 

Booking flu appointments:

  • Please book your appointment online if at all possible. If you do not have access to book appointments online please download the NHS App and follow the registration process within the app.
  • When booking online, please take care to choose the correct clinic - they will be clearly marked as 'Over 65s' or 'Under 65s'. We regret that if you book into the wrong clinic we will have to cancel that appointment.
  • The first clinics available are for people aged 65 or over only. They will be held at the Folk Hall on the following dates:
    • Wednesday 16th September 2020 (fully booked)
    • Friday 18th September 2020 (fully booked)
    • Wednesday 14th October 2020
    • Friday  16th October 2020
    • Wednesday 4th November 2020
    • Friday 6th November 2020
  • If you are not able to book appointments online, other options wil be available from 1st September 2020:
    • A dedicated flu booking line available from 12 - 4 every weekday. Call: 07399 785 818. 
    • A dedicated email address: bnssg.pmg.flu@nhs.net. Please provide your name, address, date of birth and preferred appointment date.
    • Please do not call our main surgery number - due to the increased demands of COVID-19 our reception team will not have the capacity to book flu appointments this year.

People aged over 50 who are not in an 'at risk' group  are not currently eligible for vaccination but may be scheduled for vaccination later in the flu season - we are currently waiting for guidance from NHS England and will provide more information as soon as we are able to.

Chronic Disease Monitoring

If you are due blood tests that you have on a regular basis, either annually or more frequently, phone on a day you are free to have the test. Nursing staff will try to accommodate the request that day or ask you to phone back on a subsequent day. You cannot currently book in advance for any type of consultation.

Repeat Prescription Requests

For repeat prescription requests, we recommend downloading the NHS App . For guidance on setting up the NHS App click here

We will send your prescription to the pharmacy electronically. Just tell us which pharmacy you would like us to use.

Due to an increase in demand, please allow 3 working days before collecting your prescription.

Sending Photos to the Surgery by Email:

It is sometimes helpful to send a photo to us to help the clinician further assess your symptoms. For important information about this process and the email address to use, please click here.

Measles Outbreak

Public Health England have advised that there are confirmed cases of measles in our area.

If you suspect that you or your child may have measles please do not come into the surgery - call us first on 01275 841630. If you are then advised to come in please do not sit in the waiting room. If possible, ask the ill person to wait in the car and the GP will come out to them. If this is not possible please inform the reception desk and we will direct you to an isolated waiting area.

If you or your child have not had two doses of the MMR vaccine this is available for free on the NHS - please contact us.

Mission Statement and Patient Charter

Our Mission Statement sets out what we will do and what we believe. The Patient Charter summarises what we ask our patients to do in return.

Please click here for more information.

Blood Pressure Drop-in clinics

Blood Pressure drop-in clinics run every Thursday from 2 - 4 p.m. (Covid 19 Update Drop-in-Clinic currently suspended, consider self monitoring your BP)

Named GP for all Permanent Registered Patients

All patients have been allocated a named GP at the practice. Whilst this doctor has been designated as having overall administrative responsibility for your care, this does not prevent you from seeing any other doctor in the practice.

 

CQC

(Site updated 24/09/2020)
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