Our Mission Statement sets out what we will do and what we believe.

At Portishead Medical Group we will:

P : put our population at the heart of all we do

M : manage resources wisely

G : go the extra mile to promote health and well-being

C : create an honest and open culture

A : actively listen to our population, involve them in decisions about their care

R : research and teach, supporting new treatments and clinicians

E : ensure excellent standards in primary healthcare

S : show that we care

The Patient Charter summarises what we ask our patients to do in return.

We ask all of our patients to support us by:

• Taking responsibility for your own health and minor ailments.
• Only ordering the medication that you need, at the right time.
• Recognising that medicine doesn’t always help.
• Respecting your fellow patients and practice staff.
• Attending appointments on time and cancelling appointments if necessary.
• Being aware that appointments are 10 minutes long.
• Respecting the constraints that the practice and staff have to work within.