Ear irrigation (ear syringing) will no longer be offered as a routine procedure with effect from January 2020
Ear syringing is no longer considered to be the first line treatment for the clearing of ear wax and it is not a funded service within the NHS for General Practice.
Current guidelines state that ear drops should be used to soften the wax which will then enable the natural movement of the wax from the ear.
Further information and treatment options are available in our ‘Ear Wax Self Help Guide’ (click here to view) or you can pick up a copy from our waiting room.
If you have ear symptoms that concern you, please book an appointment with one of our clinicians.
Blood Glucose Monitor Problems
If you have a problem with a Blood Glucose Monitor please contact the supplier's Patient Support team. Please click here to view a list of the support telephone numbers.
Community Connect Monthly Drop In
The Community Connect service provides support for people aged over 50 to stay connected, supported and active in their communities so that they can remain living independently at home for as long as they choose. Community Connect is able to help people by improving their awareness of services, support and advice and by helping them to access support.
A member of their support team will be available in our waiting room on the 4th Wednesday of every month between 10 a.m. and 12 noon. Please drop in to speak to them.
Telephone: 01275 888 803
Public Health England have advised that there are confirmed cases of measles in our area.
If you suspect that you or your child mayhave measles please do not come into the surgery - call us first on 01275 841630. If you are then advised to come in please do not sit in the waiting room. If possible, ask the ill person to wait in the car and the GP will come out to them. If this is not possible please inform the reception desk and we will direct you to an isolated waiting area.
If you or your child have not had two doses of the MMR vaccine this is available for free on the NHS - please contact us.
More information is available on the NHS Choices website.
Fair Processing and Privacy Notice
Our Fair Processing Notice (also called a Privacy Notice) explains why we collect information about you and how that information may be used to deliver your direct care and manage the local health and social care system.
The notice reflects:
What information we collect about you;
How and why we use that information;
How we retain your information and keep it secure;
Who we share your information with and why we do this.
The notice also explains your rights in relation to consent to use your information, the right to control who can see your data and how to seek advice and support if you feel that your information has not been used appropriately.
Click here to read our Fair Processing and Privacy Notice
Blood Pressure Drop-In Clinics
Blood Pressure drop-in clinics are held every Thursday at the surgery between 2.00 and 4.00 p.m. If you wish to have a Blood Pressure check with the nurse, you do not need to book an appointment, simply turn up on any Thursday between 2:00pm and 4:00pm when the clinic will be running.
When you arrive, please check in at the reception desk.
We are delighted that we have been validated as a "Young People Friendly" service. This recognises that the needs of young people are met in a secure, welcoming and supportive environment at Portishead Medical Group.
We have a new page on our website containing information for young people. Please click here to go straight there.
If you have nominated a pharmacy to receive your prescriptions electronically, they will now be sent direct (no need to come in and pick up the paper prescription)
If you have any queries or would like to sign up for this service please speak to your chosen pharmacy.
We are no longer be permitted to accept the used yellow sharps containers from patients. There is a new process in place whereby North Somerset Council will collect the used sharps containers from patient's homes. This is a much safer method than bringing them into the surgery as it reduces any risks arising from transporting the boxes to the surgery or handing them over the desk to a receptionist.
North Somerset Council are able to collect the containers either as a one-off, weekly, monthly or as and when needed. This is a free service.
You will need to collect a form from the surgery front desk and complete this for the process to start. We will fax the completed form to North Somerset Council who then send us details of your collection times, which we will then pass on to you.
North Somerset Council have reassured us that it is safe to leave sealed sharps containers outside for collection and that they collect them as early in the day as possible. Collections commence from 7:00am, unfortunately there is no choice regarding the day of collection.
If you have any queries regarding this, please feel free to contact the surgery or come and see our receptionists at the front desk.
Warning - hoax calls re: blood pressure monitors
We have been made aware of a call to a patient in which they were told that their doctor wanted them to buy a home blood pressure machine and were asked for credit card details over the phone. This is a hoax call - we are not contacting patients and would never ask for credit card details.
Flu is caused by a different virus to the common cold and can cause severe symptoms. These include a high temperature, chills, headache, aches and pains in joints and muscles, and extreme tiredness. Every year many people have time off work or are admitted to hospital with complications caused by the virus and about 11,000 people in England died from flu in 2012/13.
The flu virus is constantly changing, which is why you need to have a flu vaccination every year. The vaccine always contains three or four different strains of the virus. Unfortunately last year one of the virus strains changed during the middle of the flu season making it slightly less effective than usual. This happens about once every 10 years. The flu vaccine is still the best and only real protection against flu.
Preventing the spread of flu
You can help stop yourself catching flu or spreading it to others with good hygiene measures.
Always wash your hands regularly with soap and warm water, as well as:
- regularly cleaning surfaces such as your computer keyboard, telephone and door handles to get rid of germs
- using tissues to cover your mouth and nose when you cough or sneeze
- putting used tissues in a bin as soon as possible
You can also help stop the spread of flu by avoiding unnecessary contact with other people while you're infectious. You should stay off work until you're feeling better
Are you a Carer?
Are you a carer for someone in the Practice? Do you have a carer? If you are unwell, who do we contact? Please do not assume that we know who your extended family are.
Please click on 'Your Contact Details' at the bottom of the home page on our website, contact reception or write to us to update your records.
More information for carers can be found in our 'Further Information' section.
Friends and Family Test
It is now possible to provide feedback on our services via the NHS Friends and Family Test. To do this please click here.
Advanced Nurse Practitioners
Our Advanced Nurse Practitioners (Anna Neary and Tracey Taynton) work closely with our GPs to provide appointments for patients who would like an 'on the day' appointment. They also support our urgent surgery.
They are very experienced and are able to prescribe medication.
Be Clear On Cancer Campaign
Click on the Icon below for more information about signs and symptoms of common cancers that, if identified early, have an increased chance of a cure.